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588hi is clear about what data we collect when you open an account, how we use it to keep your wallet and sessions secure, and what choices you have at any point. Access to our platform depends on your local law and eligible regions.
When you open an account with 588hi, we collect the details you provide during registration — your name, contact information and the payment method you choose to fund your wallet, whether that is bKash, Nagad or Rocket. We also collect activity data generated during your sessions: pages visited, games opened, deposit and withdrawal records and device identifiers your browser or mobile shares with our servers. We use this data to operate your account, process wallet transactions, detect irregular activity and respond to support requests you raise. We do not sell your personal data to third parties for their own marketing purposes. We may share limited data with payment processors — including bKash and Nagad — strictly to complete the transaction you initiated. We retain records for as long as your account remains active and for a further period required by the applicable financial and regulatory rules in force at the time. If you close your account, we will tell you the retention period that applies to your records. Where local law in Bangladesh or other eligible regions imposes specific obligations on how we handle resident data, those obligations take precedence over this general policy. We review and update this policy when our practices change; the current version is always available on this page.
This policy applies to everything that happens inside your 588hi account. Four areas define the boundaries: what falls squarely inside our responsibility, what sits outside it, and what depends on the service you are using at that moment.
Any data you submit when creating or updating your 588hi account — login credentials, contact details and wallet preferences — falls fully inside this policy. We control how that data is stored, who can see it and how long we keep it.
Deposit and withdrawal records tied to bKash, Nagad or Rocket are covered here. The processing of the actual payment instruction passes through each payment provider's own systems, which have their own privacy terms you should also check.
Browsing data, game session logs and the device signals your browser shares with our servers are within scope. We use this to keep the session stable and to identify unusual access patterns that may indicate an account security issue.
Links to external sites, game content delivered by studios in our lobby and payment provider portals operate under those parties' own policies. Once you leave the 588hi domain or interact with a provider's interface directly, our policy does not govern what that party collects.
You have practical choices about the personal data we hold. The account settings section shows the profile details tied to your login — you can check whether the name, contact number and linked payment method recorded there match what you submitted. If anything is wrong, the edit fields let you correct it directly. For records we cannot display in the account panel — such as historical transaction logs or retained session data — you can raise a request through our support channel and we will tell you what is held and how to proceed. If you believe we are holding data we should not have, or that was collected in error, you can ask us to review it. Where local law in your eligible region gives you a formal right to deletion or restriction, we will follow that process. We aim to respond to data-related requests within a reasonable period, and we will confirm receipt so you know your message reached the right team. None of these steps require you to close your account first.
Open the account settings page to see the profile data we hold — name, contact details and wallet preferences. If a detail looks wrong, the edit fields are available there without needing to contact support first.
For details you cannot update through the settings panel, contact our support team with the correction you need. We will verify your identity against the account and update the record once confirmed.
If you want to know what data we hold beyond what the account panel shows — including historical logs — send a request through the support channel. We will confirm what categories of data exist and what the retention period is.
Where your local law gives you deletion or restriction rights, tell us and we will follow that process. Eligibility depends on applicable law in your region; we will let you know which steps apply to your request.
If you have a question about how we handle your data, or want to act on any of the rights described above, the routes below connect you to the right team. Use the channel that suits how you prefer to communicate — all of them reach the same support desk.
The live chat widget is available directly from your account page. Start a chat, describe your data question and a support agent will pick it up. This is the fastest route for account-specific queries.
Send your data request or policy question to our published support email address, which is listed in the contact section of the site. Include your registered account contact detail so we can locate your records.
The help centre inside your account covers common data and privacy questions with step-by-step answers. Check there first — many requests, including viewing your transaction log, can be resolved without opening a support ticket.
Our approach to data security is built around the account and wallet layer where your most sensitive details live. Here is how each area works in practice — what we do, how long we keep things and who to contact when you need to act.
We use cookies to keep your session active and to remember preferences like your last-visited section. Session cookies expire when you close the browser. Persistent cookies can be cleared through your browser settings at any time; doing so will sign you out.
Access to your account relies on the login credentials you set. We do not store your password in readable form. If you notice any access you did not authorise, use the account page to change your credentials and then contact support through live chat or email.
We keep account and transaction records for as long as your account is active and for the further period required by applicable financial rules. We will confirm the specific retention window that applies to your account if you request it through support.
To correct, restrict or ask questions about stored data, use live chat or the support email published on the site. We confirm receipt of every data request and follow up with the outcome. Eligibility for formal rights depends on applicable law in your region.
These are the questions we hear most often about how 588hi handles personal data. If your question is not here, the support routes in the contact section above will get you a direct answer.
We collect the details you enter during registration — name, contact number and the payment method you link, such as bKash or Nagad. We also record session activity and device signals your browser shares when you use the site. We use this to run your account and process wallet transactions.
We do not sell your data. We share limited information with payment processors — including bKash and Nagad — only to complete transactions you initiate. Game content studios in our lobby receive only the session data needed to load and log a game round. No third party receives your data for their own marketing.
Records are kept while your account is active and for a further period required by applicable financial rules at the time. If you close your account, contact support and we will tell you the specific retention period that applies to your data and what happens at the end of it.
Yes. Open account settings to view and edit your profile details directly. For records not shown in the panel — such as transaction history or retained session logs — send a request through live chat or the support email. We will confirm what is held and walk you through any correction steps.
Transaction records from bKash, Nagad or Rocket deposits are stored in your account wallet log. The payment instruction itself is processed by the respective provider under their own privacy terms. We recommend checking the privacy policy of your payment provider as well as ours.
Your rights depend on local law in Bangladesh and applicable eligibility rules for your region. Where those laws give you a deletion or restriction right, contact our support team with your request. We will confirm which process applies to your account and respond within a reasonable period.